At GiRLiT, all products are made-to-order. Please read this policy carefully before placing an order, as it defines eligibility for cancellation, refund, replacement, and reshipment.
❌ Order Cancellation & Changes
Order cancellation is allowed only within 2 hours of placing the order.
The following details can be updated within 2 hours only:
- Shipping address
- Pincode
- Mobile number
- Email ID
❌ Products cannot be changed, edited, or added after order confirmation (except within the 2-hour window).
📧 How to request cancellation or changes:
Email us at support@girlit.in within 2 hours of placing the order.
📱 Social Media Disclaimer:
GiRLiT’s social media platforms are for informational and promotional purposes only. Order-related requests raised on social media will not be considered. Please contact us only via our official email.
🚚 Delivery Policy
📦 Shipping Timelines
- Standard Shipping: 7–9 business days
- Express Shipping: 3–5 business days
⏳ In rare cases, delivery may take up to 20 business days.
💯 If an order is not delivered within 20 business days, a full refund will be issued.
🚚 Delivery Attempts
We make up to 3 delivery attempts. If the customer does not receive the parcel or fails to coordinate with the delivery partner, the order becomes ineligible for refund or replacement.
📦 Replacement Policy
✅ Replacement is allowed ONLY IF:
- The product is damaged during transit
- A wrong product is delivered
🎥 Unboxing Video Mandatory:
A clear, continuous unboxing video (360°) must be recorded starting before opening the package. Claims without valid video proof will not be accepted.
⏱️ Issues must be reported within 24 hours of delivery via email.
📧 Report issues at support@girlit.in
❌ No Replacement / No Refund for the Following:
- Customer preference issues
- Wrong phone model selected by customer
- Design or print expectation mismatch
- Minor color variations
- Damage caused after delivery
- Incomplete or unclear unboxing video
- Issue reported after 24 hours
- Requests raised after 30 days from order date
📌 Order records are maintained for 30 days only.
⚠️ Wrong Information, RTO & Reshipment Policy
🚫 Orders with incorrect address, pincode, or mobile number are not eligible for refund or replacement.
📦 RTO (Return to Origin)
- Reshipment is allowed only after the order reaches our warehouse
- A ₹69 reshipment charge must be paid in advance
- Partial COD orders must be converted to full prepaid + ₹69 before reshipping
🚫 OTP-Verified RTO (Strict):
If an order is returned after OTP verification, no reshipment or refund will be provided (prepaid or partial COD).
💰 Refund Policy
Refunds are issued only when eligible as per this policy. Once approved, refunds are processed within 4–5 working days and credited via the original payment method.
📌 Final Note:
By placing an order on GiRLiT, you agree to all terms mentioned above. These policies are designed to protect both our customers and our made-to-order business model.